>>> Complaint Resolution Policy <<<
In order to keep our fares as low as possible, we have a very strict no refund policy on all tickets. In order to be 100% fair and unbias, this policy is extended to ALL passengers without any exceptions whatsoever.
>>> What Do I Do If I Have A Complaint About My Trip? <<<
Customers who wish to submit a complaint may do so using the "Contact
Us Form". Please do not forget to include your Confirmation
Number and before you submit your e-mail, we kindly ask that you
read this page in it's entirety. It is always our goal to provide
excellent service at a great price. In most cases, our passengers
are quite pleased with the service that they are provided.
>>> The Shuttle Was Late And I Want A Refund? <<<
We make every effort to pick up customers within the time requested,
however, due to traffic, weather conditions and other circumstances
that are beyond our control, we cannot be held responsible for late
departures and/or arrivals. Just like in air, rail and sea travel,
there are no refunds or partial refunds for delays. When it comes to
transportation companies, whether it be ground, rail, air or sea –
no transportation company can offer a guarantee of an on-time
departure. (See Refund Policy)
>>> I Thought I Booked A Bus, Instead It Was A Van? <<<
We reserve the right to substitute equipment based on operational need. We never guarantee a certain equipment type (i.e. Motorcoach, Mini-bus, or a Van)
>>> I Am Going To Dispute The Charge With My Bank <<<
It is the customer’s responsibility to read the Terms and Conditions
before placing a reservation. All information entered into the
reservation form is the customer's responsibility to be accurate.
When you submit a reservation, you have indicated that you have
Read, Understood and Agreed upon our Terms and Conditions. (See
Terms and Conditions)
We do not compensate additional for inconvenience.
Please Note: Demand for refund or credit card disputes after services have been rendered is considered Theft of Services in the State of Florida. In the event a customer initiates a chargeback, we will invoke our right under Florida Statue 772.11 by pressing charges against the individual(s) and filing civil suit against the cardholder to the fullest extent of the law which is “threefold the actual damages” which include the cost of the actual chargeback, fees, Attorney Fees and Court Filing Fees.
772.11 Civil remedy for theft or exploitation
(1) Any company or person who proves by clear and convincing evidence that he or she has been injured in any fashion by reason of any violation of ss. 812.012-812.037 or s. 825.103(1) has a cause of action for threefold the actual damages sustained and, in any such action, is entitled to minimum damages in the amount of $200, and reasonable attorney's fees and court costs in the trial and appellate courts. Before filing an action for damages under this section, the person claiming injury must make a written demand for $200 or the treble damage amount of the person liable for damages under this section. If the person to whom a written demand is made complies with such demand within 30 days after receipt of the demand, that person shall be given a written release from further civil liability for the specific act of theft or exploitation by the person making the written demand.
All Chargeback Disputes are turned over to a Collection Agency. Please be advised that Chargbacks are considered Theft of Service and will be treated as such. All chargebacks received will incur a $200.00 Fee in addition to the cost of the ticket. Collection Agencies have the right and ability to enter this as a debt on your credit report.
We do not compensate additional for inconvenience.
Please Note: Demand for refund or credit card disputes after services have been rendered is considered Theft of Services in the State of Florida. In the event a customer initiates a chargeback, we will invoke our right under Florida Statue 772.11 by pressing charges against the individual(s) and filing civil suit against the cardholder to the fullest extent of the law which is “threefold the actual damages” which include the cost of the actual chargeback, fees, Attorney Fees and Court Filing Fees.
772.11 Civil remedy for theft or exploitation
(1) Any company or person who proves by clear and convincing evidence that he or she has been injured in any fashion by reason of any violation of ss. 812.012-812.037 or s. 825.103(1) has a cause of action for threefold the actual damages sustained and, in any such action, is entitled to minimum damages in the amount of $200, and reasonable attorney's fees and court costs in the trial and appellate courts. Before filing an action for damages under this section, the person claiming injury must make a written demand for $200 or the treble damage amount of the person liable for damages under this section. If the person to whom a written demand is made complies with such demand within 30 days after receipt of the demand, that person shall be given a written release from further civil liability for the specific act of theft or exploitation by the person making the written demand.
All Chargeback Disputes are turned over to a Collection Agency. Please be advised that Chargbacks are considered Theft of Service and will be treated as such. All chargebacks received will incur a $200.00 Fee in addition to the cost of the ticket. Collection Agencies have the right and ability to enter this as a debt on your credit report.