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The Florida Express Bus Frequently Asked Questions Home Page
The Florida Express Bus Main Terminal & Ticket Office Is Located In Orlando just 2 minutes east of Disney World. This is the ONLY location you can buy your tickets in person and we accept cash ONLY at our Ticket Offices. The Ticket Office is open daily from 9AM to 9PM - Call today at 1-888-872-9992. You can book online 24 Hours A Day. Visit Us At 5495 W. Irlo Bronson Memorial Highway 192 Kissimmee, FL 34746 |
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Real Quick Tips: Fares are cheapest when you book in advance! Fares increase the closer you get to your travel date! Tickets can be booked online 24 hours a day! Booking online is safe, easy, secure and convenient! Advance Reservations Are Required! We do not accept passengers without advance prepaid reservations! Customer ResponsibilityAll confirmed passengers are provided the Dispatch Telephone Number assigned to each trip. Please dial the Dispatch telephone number (Not Reservations) on your confirmation for information on pick up locations. All Trips MUST BE CONFIRMED the night before between 7PM and 9PM Bus Station Pick Ups You will need to be at the Bus Station 20 minutes prior to departure time. Please be sure that you obtain directions to the station location before departure time. As a reminder, shuttles will not wait for late passengers. If you miss your shuttle, you will be considered a "no-show" and will need to rebook for another shuttle at your own expense. Refunds are not given for "no-shows" Door to Door Pick Ups If you are traveling from a Door to Door pick up, you MUST contact Dispatch the night before your trip between 7PM and 9PM. If you are out of the country and not able to call, please call at your earliest convenience prior to your trip. If the dispatch desk does not receive a confirmation call from you, the driver will not be dispatched to pick you up and you will be considered a "no-show" and will need to rebook for another shuttle at your own expense. Refunds are not given for "no-shows" Attention Cruise Ship Passengers - Please contact the Dispatch Desk BEFORE getting on your cruise to confirm your Cruise Port Pick Up Location Note: If you have provided a Cell Phone Number that is outside the United States, it will be your responsibility to contact the Dispatch Telephone Number to confirm your trip. Cruise Port Pick Up & Drop Off Is there scheduled shared shuttle service to Port Canaveral in Cocoa Beach? Is there scheduled shared shuttle service to Port Everglades in Fort Lauderdale? Is there scheduled shared shuttle service to Port of Miami? Is there scheduled shared shuttle service to Port of Tampa? IIs there a private shuttle between Fort Lauderdale Airport and Port of Miami Cruise Terminal? Is there a private shuttle between Miami Airport and Port of Miami Cruise Terminal? Is there a private shuttle between Orlando Airport and Port Canaveral Cruise Terminal? General Questions How do I find the schedules? How much are the fares? Where are bus stations located? - Updated on 04/21/2010 What if I don't have a cell phone? Is The Florida Express Bus the same as The Florida Sunshine Shuttle? Luggage How many pieces of checked luggage can I bring? How many pieces of carry-on luggage can I bring? What are the weight restrictions on checked luggage? What if I have more luggage? What if I have oversized luggage? What is on the "Prohibited" list? Pets Can I bring my dog on the bus? Can I bring my cat on the bus? Can I bring any pet on the bus? Private Shuttle Service Rates & Information Private Shuttles are available anywhere in the State of Florida. For rates, please visit our dedicated website for private transfers at www.AmbianceTransportation.com Refunds, Cancellations & Changing Tickets What is the Refund policy? What is the Cancellation policy? What is the Changing Tickets policy? I missed the bus - do I get a refund? I want to change the date on my ticket - how do I do it? I made a reservation but now I don't want to go - Can I get a refund? The bus was late - do I get a refund? Reservations, Ticketing & Payment Options Do I need to make a reservation? Can I pay for my ticket at the station? Can I pay for my ticket on the bus? When should I make my reservation? Can I pay Cash for my ticket? What if I don't have a credit card? What are the fares for kids? What are the fares for Senior Citizens? Are discounts available? Are the fares per person? Is tax included in the fares? Is Driver Gratuity included in the fares? Are there any additional charges? Do I need a Paper Ticket? What do I need to show the driver to get on the bus? Is a Confirmation Number necessary? Door to Door Service Areas What is Door to Door? How does Door to Door Work? - DAYTONA BEACH - FORT LAUDERDALE - MIAMI - ORLANDO - WEST PALM BEACH Station Locations BOCA RATON BRADENTON COCOA BEACH DAYTONA BEACH FORT LAUDERDALE FORT MYERS FORT PIERCE GAINESVILLE JACKSONVILLE JUPITER KISSIMMEE MELBOURNE MIAMI NAPLES ORLANDO PALM BAY POMPANO BEACH PORT CANAVERAL PORT ST. LUCIE SARASOTA STUART TAMPA VERO BEACH WEST PALM BEACH Terms And Conditions Is there a Guarantee? What are all of the Terms and Conditions of Travel? Unaccompanied Minors - Children Traveling Alone What is an Unaccompanied Minor? What do I need to do to send my child traveling alone? Is there an additional fee to send my child by themselves? |