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Question: What are the Terms and Conditions of
Travel? Answer: TERMS & CONDITIONS
1.
Payment Payment is due when
the reservation is made. We gladly accept Visa,
MasterCard and Discover online or by telephone. The
only location we only accept cash and checks at our
Main Ticket Office which is located at 5495 West
Irlo Bronson Memorial Highway 192 Kissimmee, Florida
34746
2.
Cancellation, Refunds and Travel Changes
Travel Changes Customers who have a confirmed
reservation made through our web site or by
telephone is entitled to make changes to their
travel plans at a fee of $10.00 per person plus any
additional fare changes. All travel changes MUST be
completed through our Reservations Department at
1-888-872-9992 Option 1. Please have your
Transaction ID (Confirmation Number) available when
calling the Reservations Department.
Changes of travel within 48
hours of travel under any circumstance is 100%
Non-Changeable and Non-Refundable. Travel
purchased using a promotion code is 100%
Non-Cancellable, Non-Changeable & Non-Refundable.
This includes our “Last Minute Specials” as well.
Storm Policy
In the event that the National Weather Service
issues a Tropical Storm Warning / Watch or a
Hurricane Warning / Watch, customers with a
confirmed reservation may make a one-time change to
another date without penalty or charge. In order to
make a change, an use the “Contact Us” form on our
website and supply us with your confirmation number
and the date you are requesting to change to. This
policy will ONLY be in affect when a Red Banner
appears at the top of every page stating "WEATHER
ALERT".
3.
Customer Responsibility
It is the customer’s responsibility to read the
Terms and Conditions BEFORE placing a reservation.
All information entered into the reservation form is
the customer's responsibility to be accurate.
Refunds will not be issued for unused travel under
any circumstances. Refunds will not be issued for
duplicate reservations or customer entry errors.
Once the Submit Button is clicked, all sales are
final and changes will be subject to a $10.00 change
fee.
Door to Door Service Areas
For our scheduled trips which include a door pick up
and/or door drop off, area restrictions apply. If
you choose an area outside of our service area, we
will automatically choose a destination closest to
your desired point of travel and inform you by
telephone. Refunds will not be issued if you elect
not to travel under any circumstances.
Promotion Codes
We are pleased to offer promotion codes. All promo
codes must be entered correctly as indicated on the
Fare Specials page of our website. No Promo Codes
are accepted for telephone reservations. Incorrectly
entered promo codes that do not automatically
calculate the discounted fare will not be eligible
for refunds after the reservation has been
submitted. Please read the instructions carefully!
Departure & Arrival Times For Scheduled Shared
Shuttles
All times posted on our website are "scheduled",
however, due to traffic, weather conditions and
other circumstances that are beyond our control, we
cannot be held responsible for late departures
and/or arrivals. Just like in air travel, there are
no refunds or partial refunds for delays.
Departure & Arrival Times For Private Shuttles
We make every effort to pick up customers within the
time requested, however, due to traffic, weather
conditions and other circumstances that are beyond
our control, we cannot be held responsible for late
departures and/or arrivals. No partial or full
refunds will be given for late trips within 120
Minutes.
Schedule Changes And Rerouting
Occasionally, it may become necessary to change
departure times or reroute a trip in anticipation of
travel conditions, road closures or weather
conditions. Schedule changes occur to prevent
lengthy delays. A schedule change is not a trip
cancellation or delay; however, the schedule change
can be up to 4 hours prior or 4 hours later than
originally published. Full or Partial refunds are
not available for schedule changes or reroutes and
we apologize in advance for any inconvenience it may
cause.
Trip Cancellations
In the event that The Florida Express Bus or one of
its operators cancels a trip, we will make all
efforts to re-accommodate passengers to the next
available departure or provide for a 100% refund.
Damages to Equipment
Customers will be responsible for any damage caused
by their negligence.
Prices Subject To Change
We reserve the right to change prices with no
notice. Once booked, you are guaranteed your fare
will not increase. Once you book your ticket, you
are locked into that fare.
Right To Refuse Transportation We reserve the right to refuse transportation to anyone deemed unsafe or unsuitable for travel. Passengers whom are denied boarding will not receive any type of refund or compensation. Passengers who intimidate, threaten or interfere with any employee or fellow passenger will be denied boarding. Raised vocal tones are deemed intolerant and will be dealt with accordingly. Please be considerate of fellow passengers. Customers whom are denied boarding will no longer be able to travel with us for future trips.
Customers Of Size
Customers who are unable to occupy one seat or who
compromise any portion of adjacent seating should
proactively book the number of seats needed prior to
travel. The seat is considered to be the 17 inches
in width. This purchase serves as a notification of
a special seating need and allows us to process a
refund of the additional seating cost after travel
(provided the trip doesn’t oversell). Most
importantly, it ensures that all onboard have access
to safe and comfortable seating. If you are cannot
meet the requirements outlined above, please ensure
that you book 2 seats to ensure availability. It is
our policy that customers who do not identify
themselves will be denied boarding in cases where
the shuttle is full and unable to accommodate them.
4.
Additional Charges
The fares on our website are all inclusive which
means there is no additional cost once you have
purchased a ticket other than what is outlined in
our terms and conditions under "additional charges"
for private shuttles.
Additional Charges For Private Shuttle Passengers
When a reservation is made for transportation within
14 days, there will be a 10% Fee Assessed above and
beyond the authorized amount. It's best to book as
far in advance as possible. Customers traveling from
International Drive Area, Disney World, Kissimmee,
Lake Buena Vista or areas outside the city limits of
Orlando to Port Canaveral, Port of Miami or Port
Everglades will be charged an additional fee of
$20.00 each way. Passengers traveling from Sanford
Airport is an additional $50.00 each way. Note:
There is NO additional fees from Orlando
International Airport (MCO).All of our fares from
Orlando are based on pick up and/or drop off at MCO
Airport.
5.
Equipment
We reserve the right to substitute equipment based
on operational need. We never guarantee a certain
equipment type (i.e. Motorcoach, Mini-bus, or a Van)
6.
Limitation Of Liability
Neither the company, nor the service provider, shall
be liable in any event or for any reason, including
breach of this agreement, either directly or
indirectly, to the other party or any third party
for any special, indirect, incidental, punitive,
exemplary, or consequential damages or loss of
profits arising out of this agreement, even if such
damages. It is expressly agreed that neither the
company nor the service provider shall under any
circumstances be liable to any party for an amount
greater than the fee paid to us. We do not
compensate additional for inconvenience.
7.
Release Of Liability
The Company, its employees, shareholders,
subsidiaries, affiliates, officers, directors,
successors, agents and assigns do not own or operate
any equipment or Service Provider which provides, or
is to provide, goods services for your trip,
including, transportation companies. The Chartering
Party (for itself and on behalf of the Passengers)
hereby expressly agrees that The Company shall not
be responsible in any manner for the acts or
failures to act, negligently, willfully or
otherwise, of the Service Provider or its employees,
agents or representatives. The Chartering Party (for
itself and on behalf of the Passengers) also
expressly agrees that The Company shall not be
liable for any bodily injury or harm, accidents,
property damage or personal loss as a result of the
Transportation Services provided under the Service
Contract. To the fullest extent permitted by law,
and notwithstanding any other provision of this
Agreement, the Chartering Party and its passengers
agree, in consideration for the services provided by
The Company, to indemnify and hold The Company
harmless from any and all damages, injuries, claims
and causes of action, of any type or kind, whether
or not caused in whole or in part by the negligence
of The Company, its employees, agents or
representatives or the Service Provider or its
employees, agents or representatives. The Chartering
Party (for itself and on behalf of the Passengers)
hereby expressly agrees that if any portion of the
Service Contract, including the terms of the
Limitation of Liability paragraph or this paragraph,
is found to be void or unenforceable, the remaining
portions of this Service Contract shall remain in
full force and effect.
8.
Force Majeure The Company and the Service
Provider shall not be liable for any failure or
delay in performing their obligations under the
Service Contract, and neither party shall be deemed
in breach of its obligations thereunder, if such
failure or delay is due to Acts of God, natural
disasters, national, state or local states of
emergency, acts of war or terrorism, labor strike or
lock-out, or other industrial or transportation
accident caused by any third party, any violation of
law, regulation or ordinance by any third party or
any other cause not within the control of The
Company or the Service Provider, respectively.
9.
Prohibited Items The following items and
activities are prohibited without the written
consent of The Company: (i.) Decorations; (ii.)
Alcoholic Beverages (a fee, per bus, may be required
if alcoholic beverages are allowed by The Company
and the Service Provider); (iii.) Smoking; (iv.)
Glass containers; (v.) Golf shoes or other shoes
with spikes; (vi.) Generators or non medical oxygen
containers. Tap beer is not allowed on any shuttle. |