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Question: What is the Unaccompanied Minor Policy? Answer: To ensure a safe, pleasant travel experience, unaccompanied minors should be booked on trips that will arrive at the final destination between 6:00 am and 7:00 pm local time. We dp not accept unaccompanied minors on any last trip of the day. We define an unaccompanied minor as a child at least five (5) years of age but less than twelve (12) years of age who is not accompanied by a customer twelve (12) years of age or older. Unaccompanied minors will be accepted for travel, with limitations, based on their itinerary. There is no fee for Unaccompanied Minors. We take every measure to ensure all children traveling alone are protected and special provisions are made for unaccompanied minors. Although children 12 years and older are eligible to travel as an adult without being subject to the unaccompanied minor restriction, registering a child as an unaccompanied minor ensures that the child will be in our custodial care at all times. Please advise the check-in agent or bus driver if the reservation is for an unaccompanied minor. We will need information regarding the individual designated to take custody of the unaccompanied minor at the final destination. The designated individual will be required to present positive identification and sign a release. Originating City We ask that you have the unaccompanied child check in at the departure location at least 20 minutes prior to scheduled departure. The child will be courtesy-boarded and identified to the driver as an unaccompanied child. Unaccompanied children arriving after the courtesy-boarding process has been completed will be boarded last, to ensure identification to the driver. The person escorting the unaccompanied minor to the station must remain at the station until the bus departs. Destination City — Meeting an Unaccompanied Minor The child will be escorted off the bus by the driver and released ONLY to the designee. We will require the person picking up the unaccompanied child to produce positive identification and sign a release. If an unaccompanied minor is not met at the destination, We will make every attempt to reach the adult sending the child or the adult responsible for meeting the child. If we are unable to make contact with the adults listed in the reservation the Unaccompanied Minor will be returned to his/her originating city at the expense of the adult who sent the UM. |