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 You will find
most of your questions will be answered by reviewing
the information on this page. If you have other
questions that are not answered here, please feel
free to
contact us!
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Cruise
Terminals:
Q. Do you offer transportation to the Port
Everglades Cruise Terminal?
A. We do! Southbound Trips from Orlando to Ft.
Lauderdale 103 and 104 will make a special stop at
the Port Everglades Cruise Terminal for an
additional fee of $20.00 per person. We also service
the Port of Miami on Trip 300 from Tampa, Brandon,
Riverview, Gibsonton, Ruskin, Bradenton, Sarasota,
Venice, Port Charlotte, Punta Gorda, Fort Myers,
Cape Coral and Naples.
Q. Do you offer transportation to the Port of
Miami Cruise Terminal?
A. We do! Southbound Trips from Orlando to Miami
101, 103 and 104 will make a special stop at the
Port of Miami Cruise Terminal for an additional fee
of $20.00 per person. We also service the Port of
Miami on Trip 300 from Tampa, Brandon, Riverview,
Gibsonton, Ruskin, Bradenton, Sarasota, Venice, Port
Charlotte, Punta Gorda, Fort Myers, Cape Coral and
Naples.
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Door to Door
Service:
Q. What is "Door to Door"?
A. Door to Door Trips will pick you up at your
Home, Hotel, Airport or Cruise Port and take you
anywhere you want to go. The times published on our
website are approximate and will be verified by
telephone by our Dispatch Department the night
before your trip. This service is perfect for those
who do not have the means to get to one of our
station locations. This is a shared shuttle which
means there will be multiple stops for both
departures and arrivals
Q. How does "Door to Door" work?
A. Once reservations closes the day before your
scheduled trip, our Dispatch Department will map out
the route for the following day and call each
passenger directly to confirm their pick up time.
The times published on our website are approximate
pick up times and can vary. However, the arrival
time is generally an accurate estimate.
For more information on our
Door to Door Service and Service Areas, please click
here.
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Fares:
Q. Can I pay cash for my ticket?
A. No, we do not accept cash under any
circumstances. For the security of our Drivers and
Station Personnel, we do not accept payment at any
of our station locations. The only way to purchase a
ticket is Online or by Telephone using a Visa,
MasterCard, Discover or Check Debit Card. Customers
who "show up" without a reservation at any of our
stations will be denied boarding if they do not have
a confirmed reservation with Confirmation
(Transaction ID Number)
Q. Are the fares Per Person?
A. Yes, all fares are per person with the
exception of our Private Shuttles which are charged
by Group Size.
Q. Is there a discount for Children or Seniors?
A. No, because our fares are already discounted,
we do not offer any additional discounts other than
what is on our website. Children under the age of 2
do not require a ticket, however, they MUST sit on
the parent's lap. If you bring a Child Restraint
Device (Car Seat), you'll be charged regular fare
for the seat.
Q. Is the fare the same seven days a week?
A. No, on Fridays, Saturdays and Sundays, there
is an additional charge of $5.00 per person.
Q. Is there a fare difference in booking last
minute?
A. Yes, if you book your travel within 48 Hours,
there is an additional charge of $10.00 per person.
Q. Do fares include sales tax?
A. There is no sales tax on transportation in
the State of Florida.
For more information, please view our
Terms and
Conditions
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Hurricane
and Storm Policy
Q. What happens if a Tropical Storm or Hurricane
interrupts my travel plans?
A. In the event that the National Weather
Service issues a Tropical Storm Warning / Watch or a
Hurricane Warning / Watch, customers with a
confirmed ticket may make a one-time change to
another date without penalty or charge. In order to
make a change, an e-mail MUST be sent to "changes @
TheFloridaExpressBus.com" with your confirmation
number and the date you are requesting to change to.
This policy will ONLY be in affect when a Red Banner
appears at the top of every page stating "WEATHER
ALERT".
For more information, please view our
Terms and
Conditions
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Luggage:
Q. How many pieces of luggage can I bring?
A. Each passenger is permitted two pieces of
checked luggage and two small carry-on's. Checked
pieces of luggage should be standard suitcase size
and weigh no more than 70 Pounds each.
For more information, please view our
Terms and
Conditions
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Parking:
Q. Is parking available at the station locations?
A. Yes, parking is available at most of our
station locations. Click on "Stations" to find out
which stations offer free parking.
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Pets:
Q. Are Pets Allowed Onboard?
A. Yes, pets that fit in Duffle Bag Carriers are
permitted onboard at no additional charge. Pets must
be UNDER 10 pounds.
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Private
Transportation
Q. Are the
fares per person?
A. No, for our private shuttles, the fares shown
are per group size, not per person.
Q. When should
I make my reservation?
A. If you have already booked your flight, then
you should book your ground transportation as well.
There are two reasons for this. First, during the
weekends is all transportation companies most busy
time. We do sell out. Secondly, Fares are subject to
change without notice. If you like the fares you
see, book it - they can change tomorrow!
Q. Can I
specify what time I want to be picked up and where?
A. Absolutely! That is the biggest benefit of
our private shuttles. You own the schedule which
means you get to determine what time you would like
to be picked up and from where! You also choose
where you would like to be dropped off! Nothing is
more convenient than that! We operate 24
hours a day, 365 days a year!
Q. How much
luggage can we bring with us?
A. Generally speaking, each of our vehicles is
designed to accommodate up to 2 checked pieces of
luggage such as suitcases, golf clubs, etc.
and 2 carry-one pieces such as Laptop Computer Bags,
Purses, Tote Bags, etc.
Q. Why isn't Driver Gratuity Included In The Fares?
A. We believe gratuity should be based on the
satisfaction of service, not a predetermined amount.
If a driver has already received a predetermined
gratuity, they're less likely to go the extra mile
that our customers come to expect from us.
Q. How will I find my driver when I arrive?
A. Your driver is given your Cell Phone Number
(This is why we require it to make a reservation).
Approximately 15 minutes prior to your scheduled
pick up time, your driver will call you directly on
your cell phone and coordinate the meeting place for
pick up at the airport or cruise terminal, or
wherever you made the reservation for pick up.
Q. Will I be sharing my shuttle with someone else?
A. No, all of our shuttles are private which
means there is no "ride-sharing" with strangers.
This trip is all about you!
Q. What if I am late and my driver has to wait for
me?
A. Our drivers will await up to 30 minutes at no
additional charge. After 31 minutes, your credit
card will be charged $50.00 for every 30 minutes the
driver must wait for you to arrive. Note:
This fee does NOT apply for late arriving flights or
cruise ships. This would only apply for pick ups at
private homes or hotels.
Q. I am traveling with children. Are car seats
provided?
A. We do not offer car seats, however, you are
more than welcomed to bring your own. They must meet
the same standards as the airline requires.
Please note that the State of Florida does not
require the use of Child Restraint Devices in
commercial vehicles.
Q. What if I need to cancel my reservation?
A. Our fares on our PRIVATE SHUTTLES are fully
refundable if cancellation is made 31 days prior to
your trip. After that time, there is a cancellation
penalty. Please review our Terms and Conditions
before making a reservation. If your flight was
cancelled, we will refund 100% of your fare (even if
it's last minute) providing you have documentation
to verify the cancellation from the airline. Our
scheduled service is completely non-refundable.
Q. Can we bring
food and drinks on with us?
A. Yes! We do ask that you refrain from bringing
beverages that do not have a lid onboard.
Q. Will the
driver make rest stops to use the restroom?
A. Yes, upon your request, the driver will make
stops
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Refunds, Cancellations and Changes to your Travel
Plans:
Q. Does the shuttles usually run on-time?
A. Yes, we have an average of 95% on-time factor
Traffic, Road and Weather conditions can alter the
pick up or arrival times which is beyond our
control.
Q. I missed the bus, do I get a refund?
A. NO, no refunds will be issued for missing the
bus.
Q. I missed the bus can I reschedule to a
different time for free?
A. NO. If you wish to take a different trip you
must rebook and repay for the new trip.
Q. I placed a reservation for scheduled bus
service and now I don't want to go, do I get a
refund?
A. NO. All reservations for scheduled service
once placed are nonrefundable for any reason,
including any door to door options.
Q. The bus ran late, do I get a refund or
discount?
A. NO, the bus can run late for many reasons,
the most common being traffic. As much as we would
like to we do not control the traffic conditions on
the road. Similar to the airline industry, we do not
provide for compensation for delays.
Q. I missed my connection to a flight, cruise or
any other transportation, will you pay for my loss?
A. NO, it is your responsibility to plan
accordingly and should have left a reasonable amount
of time to make your connection including allowing
extra time for weather, traffic or a mechanical
breakdown. As a reminder, most airlines require a
two hour prior to flight time advance check in for
International Flights and 90 minutes for domestic
flights. Plan accordingly!
For more information, please view our
Terms and
Conditions
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Reservations:
Q. Are advance reservations required?
A. YES, passengers who just show up at one of
our stations will be denied boarding. We do not
accept "walk-ups" under ANY circumstances.
Reservations made within 48 hours incur a $10.00 fee
so it is best to plan your travel in advance!
Q. Can I make a return (round-trip) reservation
to come back on another day?
A. Yes, you can plan your travel to return
whenever you would like.
Q. When should I book my reservation?
A. As soon as you know you want to go. Waiting
until the last minute could result in the bus being
sold out already and you may not be able to travel.
Our shuttles usually depart completely full!
Q. When is the latest I can book my reservation?
A. We stop taking reservations two hours before
the trip, that being said, we sell out every weekend
and most weekdays. Waiting to the last minute to
book your trip will usually result in no available
seats.
Q. When can I expect to receive my confirmation
e-mail?
A. If you book during our normal business hours,
you should receive it within an hour. If you book
after hours, you'll receive your confirmation the
next day.
Q. What do I do if I haven't received my
confirmation number?
A. The first thing you should do is check your
spam folder. If you still haven't received it,
please call us during normal business hours. Please
note that we are not responsible for emails not
received. This is why we suggest booking in advance
and not waiting for the last possible minute.
Q. What if I don't have a printer to print my
confirmation?
A. To board the shuttle, all you need is your
confirmation number and a valid photo identification
such as Driver's License, Passport, etc. We do ask
that you take the time to write down the important
information on your confirmation so that you have it
with you at all times.
Q. Do I need a Paper Ticket to
board the shuttle?
A. No. All you need is your confirmation number
and a valid photo identification such as Driver's
License, Passport, etc. We do ask that you take the
time to write down the important information on your
confirmation so that you have it with you at all
times.
Q. Can I pay for my ticket in cash?
A. NO. we do not accept cash payment whatsoever.
Q. Can I purchase my ticket at one of the
stations?
A. NO. our stations are not equipped with our
reservation system. The only way you can purchase a
ticket is either online or by telephone.
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Station to
Station Trips
Q. What is "Station to Station"?
Station to Station Trips have specific pick up and
drop off locations. This means you have to be at one
of our Station Locations 20 Minutes prior to the
scheduled pick up time. Please ensure you have the
directions on how to get to your departure station
before leaving!
Q. Where are your Stations Located?
A. Each shuttle offers different station locations.
Please locate the station locations in the box to
the right of each trip.
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