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1. Payment
Payment is due when the reservation is made. We
gladly accept Visa, MasterCard and Discover. We do
not accept cash or checks.
2. Cancellation
Once a reservation is made, it is non-refundable,
non-changeable and non-cancellable under any
circumstances with the exception of our Storm
Policy. (See 2.a)
2.a Storm Policy
In the event that the National Weather Service
issues a Tropical Storm Warning / Watch or a
Hurricane Warning / Watch, customer with a confirmed
ticket may make a one-time change to another date
without penalty or charge. In order to make a
change, an e-mail MUST be sent to "changes @
TheFloridaExpressBus.com" with your confirmation
number and the date you are requesting to change to.
This policy will ONLY be in affect when a Red Banner
appears at the top of every page stating "WEATHER
ALERT".
3. Customer Responsibility
Customers who purchase a ticket on our website are
responsible for ensuring they check their e-mail
prior to their trip to ensure that a confirmation
number was received. We are not responsible for
e-mails that go into spam folders or are not
received. As our confirmations indicate, if you do
not receive a confirmation number within 12 hours of
making your reservation, please contact us.
Refunds will not be issued for unused tickets under
any circumstances. Refunds will not be issued for
duplicate reservations or customer entry errors.
Once the Submit Button is clicked, all sales are
final. Additionally, it is the customers
responsibility to read the Terms and Conditions
BEFORE purchasing a ticket.
4. Additional Charges
The fares on our website are all inclusive which
means there is no additional cost once you have
purchased a ticket other than what is outlined in
our terms and conditions under "additional charges"
for Door to Door or Station to Station travel.
Tickets booked for travel within 48 hours from the
time of booking will incur an additional charge of
$10.00 Per Person for all travel within 48 hours.
Travel on Fridays, Saturdays and Sundays are an
additional charge of $5.00 per person each way.
4.a. Additional Charges For Door to Door and
Private Shuttle Passengers
Travel within 48 hours of making a reservation incur
an additional fee of $10.00 Each Way Per Person.
Travel on Friday, Saturday & Sunday is an additional
$5.00 Per Person Each way. If your pick up and/or
drop off is at any of the following locations, there
is an additional $20 charge Per Person Each Way:
Boca Raton, Coral Springs, Fort Pierce, Lake Worth,
West Palm Beach, Miami Airport, Port of Miami, Miami
Beach, Port of Tampa, Tampa Airport, Fort Lauderdale
Airport, Port Everglades, Destinations west of the
Florida Turnpike in Broward County, Orlando Airport,
Walt Disney World Resort, Kissimmee and Lake Buena
Vista. If you choose an address outside of our
service area, we will automatically choose a
destination closest to your desired point of travel
and inform you by e-mail and by telephone. If you
choose a Door to Door shuttle that is sold out, we
will automatically put you on the next available
shuttle for the same day of travel. If there is no
additional shuttle available for that day, we will
notify you by e-mail that your trip is sold out and
no other trips are available for your desired date
of travel. Customers traveling between Tampa and
Miami who elect to enter a pick up and/or drop off
address understands that there is an additional $20
charge for Pick Up and Drop off on Trips 300 and 301
only.
4.b. Additional Charges For Station to Station
Passengers
Travel within 48 hours of making a reservation incur
an additional fee of $10.00 Each Way Per Person.
Travel on Friday, Saturday & Sunday is an additional
$5.00 Per Person Each way.
4.c. Additional Charges For Door to Door
Passengers In Daytona Beach and Surrounding Areas
Travel within 48 hours of making a reservation incur
an additional fee of $10.00 Each Way Per Person.
Travel on Friday, Saturday & Sunday is an additional
$5.00 Per Person Each way. If your pick up and/or
drop off is at any of the following locations, the
fare will be $60.00 Per Person Each Way, Daytona
Beach City Limits, Daytona Beach Shores, Holly Hill.
If you are traveling to Edgewater, New Smyrna Beach,
Ormond Beach, Port Orange, Wilbur By The Sea and
Palm Coast the total fare to the cities above is
$80.00 Each Way
5. Damages to Equipment
Customers will be responsible for any damage caused
by their negligence.
6. Departure & Arrival Times
All times posted on our website are "scheduled",
however, due to traffic, weather conditions and
other circumstances that are beyond our control, we
cannot be held responsible for late departures
and/or arrivals. No partial or full refunds will be
given for late trips. Just like in air travel, there
are no refunds or partial refunds for delays.
7. Equipment
We reserve the right to substitute equipment based
on operational need. We never guarantee a certain
equipment type (i.e. Motorcoach, Mini-bus, or a Van)
8. Right To Refuse Transportation
We reserve the right to refuse transportation to
anyone deemed unsafe or unsuitable for travel.
Passengers whom are denied boarding will not receive
any type of refund. Passengers who intimidate,
threaten or interfere with any employee or fellow
passenger will be denied boarding. Raised vocal
tones are deemed intolerant and will be dealt with
accordingly. Please be considerate of fellow
passengers. Customers whom are denied boarding will
no longer be able to travel with The Florida Express
for future trips.
9. Limitation Of Liability
Neither the company, nor the service provider, shall
be liable in any event or for any reason, including
breach of this agreement, either directly or
indirectly, to the other party or any third party
for any special, indirect, incidental, punitive,
exemplary, or consequential damages or loss of
profits arising out of this agreement, even if such
damages. It is expressly agreed that neither the
company nor the service provider shall under any
circumstances be liable to any party for an amount
greater than the single bus charter fee for the day
in question.
10. Release Of Liability
The Company, its employees, shareholders,
subsidiaries, affiliates, officers, directors,
successors, agents and assigns do not own or operate
any equipment or Service Provider which provides, or
is to provide, goods services for your trip,
including, transportation companies. The Chartering
Party (for itself and on behalf of the Passengers)
hereby expressly agrees that The Company shall not
be responsible in any manner for the acts or
failures to act, negligently, willfully or
otherwise, of the Service Provider or its employees,
agents or representatives. The Chartering Party (for
itself and on behalf of the Passengers) also
expressly agrees that The Company shall not be
liable for any bodily injury or harm, accidents,
property damage or personal loss as a result of the
Transportation Services provided under the Service
Contract. To the fullest extent permitted by law,
and notwithstanding any other provision of this
Agreement, the Chartering Party and its passengers
agree, in consideration for the services provided by
The Company, to indemnify and hold The Company
harmless from any and all damages, injuries, claims
and causes of action, of any type or kind, whether
or not caused in whole or in part by the negligence
of The Company, its employees, agents or
representatives or the Service Provider or its
employees, agents or representatives. The Chartering
Party (for itself and on behalf of the Passengers)
hereby expressly agrees that if any portion of the
Service Contract, including the terms of the
Limitation of Liability paragraph or this paragraph,
is found to be void or unenforceable, the remaining
portions of this Service Contract shall remain in
full force and effect.
11. Force Majeure
The Company and the Service Provider shall not be
liable for any failure or delay in performing their
obligations under the Service Contract, and neither
party shall be deemed in breach of its obligations
thereunder, if such failure or delay is due to Acts
of God, natural disasters, national, state or local
states of emergency, acts of war or terrorism, labor
strike or lock-out, or other industrial or
transportation accident caused by any third party,
any violation of law, regulation or ordinance by any
third party or any other cause not within the
control of The Company or the Service Provider,
respectively.
12. Prices Subject To Change
We reserve the right to change prices with no
notice. Once booked, you are guaranteed your fare
will not increase. Once you book your ticket, you
are locked into that fare.
13. Prohibited Items
The following items and activities are prohibited
without the written consent of The Company: (i.)
Decorations; (ii.) Alcoholic Beverages (a fee, per
bus, may be required if alcoholic beverages are
allowed by The Company and the Service Provider);
(iii.) Smoking; (iv.) Glass containers; (v.) Golf
shoes or other shoes with spikes; (vi.) Generators
or non medical oxygen containers. Tap beer is not
allowed on any bus. |
