888-872-9992 / 407-442-2810
  • The Florida Express Bus, Florida’s Official Civilized Bus, Minibus and Shuttle Van Transportation Company, is pleased to offer low fares each and every day. Our fares start at just $25.00 each way per person. To get the best fare, book early. The Florida Express Bus encourages our passengers to book up to 1 year in advance for the best availability and prices. No surprises or hidden charges – the fare you see in our reservations system is the lowest possible fare offered.

  • Sometimes getting to a station location may be a challenge, so we offer Door Pick Up and Door Drop Off service on some of our trips and those are options we offer as an alternative to our Station Locations. For an additional fee, we will pick you up and/or drop you off at your Home or Hotel. The additional fee ranges between $15 and $25 per person depending on your location. Our reservations system automatically calculates the fare based on your zip code. If your zip code is not a part of our service area, you will receive a message indicating such. If this service is available on your trip, you will see that while making your reservation. It is not available on all trips.

  • The Florida Express Bus offers discounted rates for groups that desire to travel in a private shuttle. The best benefit besides lower fares per person are the fact that YOU determine the pick up time, pick up location and drop off location. You can even customize your trip with Red Carpet Services such as Beverages and Snacks to make your journey even more enjoyable. Find out how you can get your group’s own vehicle today.

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Terms & Conditions


This is a legally binding contract. By placing a reservation, you acknowledge that you have

read, understand, accepted and agreed to be bound by all of these Terms and Conditions

of Travel. These Terms and Conditions are subject to change without written notice at any

time in our sole discretion.


1. The Florida Express Bus is an Online Ticket Sales Agent and Transportation Company only,

providing this transaction on behalf of the Participating Bus Carrier(s) listed on your Itinerary,

Boarding Pass(es)/Ticket(s) and Receipt. In issuing Boarding Pass(es)/Ticket(s) for travel over-

the-road via the Bus Carrier(s) listed in your Itinerary, Boarding Pass(es)/Ticket(s) and Receipt,

The Florida Express Bus acts only as an Online Sales Agent; and, does not assume responsibility

for transportation over-the-road for said Bus Carrier(s) listed in your Itinerary, Boarding Pass(es)

/Ticket(s) and Receipt, except as responsibility may be imposed by law. In the sale of interline,

through transportation of passengers.



2. Boarding Pass(es)/Ticket(s) purchased via The Florida Express Bus Online Ticketing System

are non-refundable and non-transferable. Origin, destination, and routing cannot be changed.

You must specify your travel dates on both one-way and roundtrip portions of your trip; travel

dates and times may not be changed under any circumstances.


3. Payment is due when the reservation is made. We gladly accept Visa, MasterCard and

Discover. We accept Credit Cards and Check Debit Cards with the Visa or MasterCard Logo

from any bank worldwide. We do not accept Cash or American Express. Advance prepaid reser-

vations are required.


4. Customers whom purchase a ticket through The Florida Express Bus are paying for a rese-

rvation. That is the service that The Florida Express Bus provides. Any discrepancy with travel

must be addressed with the individual bus operator and not The Florida Express Bus. The

Florida Express Bus solely offers its service as a ticketing agency.


5. Storm Policy: In the event that the National Weather Service issues a Tropical Storm Warning

/ Watch or a Hurricane Warning / Watch, customers with a confirmed reservation may make a

one-time change to another date without penalty or charge. In order to make a change, an use

the “Contact Us” form on our website and supply us with your confirmation number and the date

you are requesting to change to. This policy will ONLY be in affect when a Red Banner appears

at the top of every page stating "WEATHER ALERT".


6. Your ticket is 100% Non-Refundable, Non-Changeable and Non-Transferrable. Once you

purchase a ticket, no changes may be made. If you miss your scheduled shuttle for any reason,

your ticket becomes invalid and no refund will be issued under any circumstances. Unused

tickets will not be honored for another date, trip or time and will not result in a refund or a credit

towards future travel. Passengers are considered a “No-Show” unless they are on their originally

scheduled shuttle. Passengers that are “No-Show” will not receive a refund under any circumstance.


7. It is the customer’s responsibility to read the Terms and Conditions BEFORE placing a rese-

rvation. All information entered into the reservation form is the customer's responsibility to be

accurate. Refunds will not be issued for unused travel under any circumstances. Refunds for

duplicate reservations or customer entry errors will be charged a $10.00 per person processing

fee. Once the Submit Button is clicked, all sales are final.


8. It is the customer’s responsibility to be at the pick up location 20 minutes prior to the scheduled

departure time. The telephone number for each trip operator is located on the e-mailed confirmation

which is automated at the time of booking. If the customer is not at the pick up location 20 minutes

prior to departure, you will be considered a No-Show and you will not be eligible for a refund or a

rebooking. You must rebook and repay for another ticket.


9. It is the Customer’s Responsibility to contact the Shuttle Operator if they are unable to locate the

Bus Stop, the Bus is running late, or if there are questions regarding their confirmed trip. The

Florida Express Bus assumes no responsibility for the Bus Line Operators schedule integrity.


10. We are pleased to offer promotion codes. All promo codes must be entered correctly as

indicated on the Fare Specials page of our website. No Promo Codes are accepted for telephone

reservations. Incorrectly entered promo codes that do not automatically calculate the discounted

fare will not be eligible for refunds after the reservation has been submitted. Please read the

instructions carefully!


11. All times posted on our website are "scheduled", however, due to traffic, weather conditions,

mechanical problems and other circumstances that are beyond our control, we cannot be held

responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or

partial  refunds for delays.


12. Occasionally, it may become necessary to change departure times or reroute a trip in antici-

pation of travel conditions, road closures or weather conditions. Schedule changes occur to

prevent lengthy delays. A schedule change is not a trip cancellation or delay; however, the

schedule change can be up to 4 hours prior or 4 hours later than originally published. Full or

Partial refunds are not available for schedule changes or reroutes and we apologize in advance

for any inconvenience it may cause.


13. In the event that The Florida Express Bus or one of its operators cancels a trip, we will make

all efforts to re-accommodate passengers to the next available departure or provide for a 100%



14. Customers will be responsible for any damage caused by their negligence.


15. We reserve the right to change prices with no notice. Once booked, you are guaranteed

your fare will not increase. Once you book your ticket, you are locked into that fare.


16. We reserve the right to refuse transportation or services to anyone deemed unsafe or

unsuitable for travel. Passengers whom are denied boarding will not receive any type of

refund or compensation. Passengers who intimidate, threaten or interfere with any employee

or fellow passenger will be denied boarding. Raised vocal tones are deemed intolerant and will

be dealt with accordingly. Please be considerate of fellow passengers. Customers whom are

denied boarding will no longer be able to travel with us for future trips.


17. Customers who are unable to occupy one seat or who compromise any portion of adjacent

seating should proactively book the number of seats needed prior to travel. The seat is conside-

red to be the 17 inches in width. This purchase serves as a notification of a special seating

need and allows us to process a refund of the additional seating cost after travel (provided the

trip doesn’t oversell). Most importantly, it ensures that all onboard have access to safe and

comfortable seating. If you are cannot meet the requirements outlined above, please ensure

that you book 2 seats to ensure availability. It is our policy that customers who do not identify

themselves will be denied boarding in cases where the shuttle is full and unable to accomm-

odate them.


18. The fares on our website are all inclusive which means there is no additional cost once

you have purchased a ticket on our shared shuttles.


19. We reserve the right to substitute equipment based on operational need. We never

guarantee a certain equipment type (i.e. Motorcoach, Mini-bus, or a Van)


20. Neither the company, nor the service provider, shall be liable in any event or for any

reason, including breach of this agreement, either directly or indirectly, to the other party or

any third party for any special, indirect, incidental, punitive, exemplary, or consequential

damages or loss of profits arising out of this agreement, even if such damages. It is expressly

agreed that neither the company nor the service provider shall under any circumstances be

liable to any party for an amount greater than the fee paid to us. We do not compensate

additional for inconvenience. We assume no responsibility for your luggage.


21. The Company, its employees, shareholders, subsidiaries, affiliates, officers, directors,

successors, agents and assigns do not own or operate any equipment or Service Provider

which provides, or is to provide, goods services for your trip, including, transportation

companies. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly

agrees that The Company shall not be responsible in any manner for the acts or failures to act,

negligently, willfully or otherwise, of the Service Provider or its employees, agents or repre-

sentatives. The Chartering Party (for itself and on behalf of the Passengers) also expressly

agrees that The Company shall not be liable for any bodily injury or harm, accidents, property

damage or personal loss as a result of the Transportation Services provided under the Service

Contract. To the fullest extent permitted by law, and notwithstanding any other provision of this

Agreement, the Chartering Party and its passengers agree, in consideration for the services

provided by The Company, to indemnify and hold The Company harmless from any and all

damages, injuries, claims and causes of action, of any type or kind, whether or not caused in

whole or in part by the negligence of The Company, its employees, agents or representatives

or the Service Provider or its employees, agents or representatives. The Chartering Party (for

itself and on behalf of the Passengers) hereby expressly agrees that if any portion of the Service

Contract, including the terms of the Limitation of Liability paragraph or this paragraph, is found to

be void or unenforceable, the remaining portions of this Service Contract shall remain in full

force and effect.


22. The Company and the Service Provider shall not be liable for any failure or delay in

performing their obligations under the Service Contract, and neither party shall be deemed

in breach of its obligations thereunder, if such failure or delay is due to Acts of God, natural

disasters, national, state or local states of emergency, acts of war or terrorism, labor strike

or lock-out, or other industrial or transportation accident caused by any third party, any violation

of law, regulation or ordinance by any third party or any other cause not within the control of The

Company or the Service Provider, respectively.


23. The following items and activities are prohibited without the written consent of The

Company: (i.) Decorations; (ii.) Alcoholic Beverages (a fee, per bus, may be required if

alcoholic beverages are allowed by The Company and the Service Provider); (iii.) Smoking;

(iv.) Glass containers; (v.) Golf shoes or other shoes with spikes; (vi.) Generators or non medical

oxygen containers. Tap beer is not allowed on any shuttle.


24. Demand for refund or credit card disputes after services have been rendered is consid-

red Theft of Services in the State of Florida. In the event a customer initiates a chargeback, we

will invoke our right under Florida Statue 772.11 by pressing charges against the individual(s)

and filing civil suit against the cardholder to the fullest extent of the law which is “threefold the

actual damages” which include the cost of the actual chargeback, fees, Attorney Fees and Court

Filing Fees.


Note: ALL Chargeback Disputes are turned into a Collection Agency for the collection of all fees

including $50.00 Chargeback Fee, $200.00 in Damages plus the cost of the actual chargeback



25. 772.11 CIVIL REMEDY FOR THEFT OR EXPLOITATION: (1) Any person who proves by

clear and convincing evidence that he or she has been injured in any fashion by reason of any

violation of ss. 812.012-812.037 or s. 825.103(1) has a cause of action for threefold the actual

damages sustained and, in any such action, is entitled to minimum damages in the amount of

$200, and reasonable attorney's fees and court costs in the trial and appellate courts. Before

filing an action for damages under this section, the person claiming injury must make a written

demand for $200 or the treble damage amount of the person liable for damages under this section.

If the person to whom a written demand is made complies with such demand within 30 days after

receipt of the demand, that person shall be given a written release from further civil liability for the

specific act of theft or exploitation by the person making the written demand. Any person who has a

cause of action under this section may recover the damages allowed under this section from the

parents or legal guardian of any emancipated minor who lives with his or her parents or legal

guardian and who is liable for damages under this section. Punitive damages may not be awarded

under this section. The defendant is entitled to recover reasonable attorney's fees and court costs

in the trial and appellate courts upon a finding that the claimant raised a claim that was without

substantial fact or legal support. In awarding attorney's fees and costs under this section, the court

may not consider the ability of the opposing party to pay such fees and costs. This section does

not limit any right to recover attorney's fees or costs provided under any other law.




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