Cruise Terminal Pick Up & Drop Offs
Cruise Terminals:
Q. Do you offer transportation to the Port Everglades Cruise Terminal?
A. We do! Southbound Trips from Orlando to Ft. Lauderdale 103 and 104 will make a special stop at the Port Everglades Cruise Terminal for an additional fee of $20.00 per person. We also service the Port of Miami on Trip 300 from Tampa, Brandon, Riverview, Gibsonton, Ruskin, Bradenton, Sarasota, Venice, Port Charlotte, Punta Gorda, Fort Myers, Cape Coral and Naples.
Q. Do you offer transportation to the Port of Miami Cruise Terminal?
A. We do! Southbound Trips from Orlando to Miami 101, 103 and 104 will make a special stop at the Port of Miami Cruise Terminal for an additional fee of $20.00 per person. We also service the Port of Miami on Trip 300 from Tampa, Brandon, Riverview, Gibsonton, Ruskin, Bradenton, Sarasota, Venice, Port Charlotte, Punta Gorda, Fort Myers, Cape Coral and Naples.
Door to Door Service Details & Information
Door to Door Service:
Q. What is "Door to Door"?
A. Door to Door Trips will pick you up at your Home, Hotel, Airport or Cruise Port and take you anywhere you want to go. The times published on our website are approximate and will be verified by telephone by our Dispatch Department the night before your trip. This service is perfect for those who do not have the means to get to one of our station locations. This is a shared shuttle which means there will be multiple stops for both departures and arrivals
Q. How does "Door to Door" work?
A. Once reservations closes the day before your scheduled trip, our Dispatch Department will map out the route for the following day and call each passenger directly to confirm their pick up time. The times published on our website are approximate pick up times and can vary. However, the arrival time is generally an accurate estimate but it can also vary depending on how many drop off requests we receive.
Click HERE for Door to Door Service Areas
Station to Station Service Details & Information
Station to Station Service:
Q. What is "Station to Station"?
A. Station to Station Trips have specific pick up and drop off locations. This means you have to be at one of our Station Locations 20 Minutes prior to the scheduled pick up time. Please ensure you have the directions on how to get to your departure station before leaving!
Q. Where are your Stations Located?
A. Each shuttle offers different station locations. Please locate the station locations in the box to the right of each trip.
Common Questions about our Fares
Can I pay cash for my ticket?
A. No, we do not accept cash under any circumstances. For the security of our Drivers and Station Personnel, we do not accept payment at any of our station locations. The only way to purchase a ticket is Online or by Telephone using a Visa, MasterCard, Discover or Check Debit Card. Customers who "show up" without a reservation at any of our stations will be denied boarding if they do not have a confirmed reservation with Confirmation (Transaction ID Number)
Are the fares Per Person?
A. Yes, all fares are per person with the exception of our Private Shuttles which are charged by Group Size.
Is there a discount for Children or Seniors?
A. No, because our fares are already discounted, we do not offer any additional discounts other than what is on our website. Children under the age of 2 do not require a ticket, however, they MUST sit on the parent's lap. If you bring a Child Restraint Device (Car Seat), you'll be charged regular fare for the seat.
Hurricane and Storm Policy
Q. What happens if a Tropical Storm or Hurricane interrupts my travel plans?
A. In the event that the National Weather Service issues a Tropical Storm Warning / Watch or a Hurricane Warning / Watch, customers with a confirmed ticket may make a one-time change to another date without penalty or charge. In order to make a change, an e-mail MUST be sent to "changes @ TheFloridaExpressBus.com" with your confirmation number and the date you are requesting to change to. This policy will ONLY be in affect when a Red Banner appears at the top of every page stating "WEATHER ALERT".
Luggage Questions
Q. How many pieces of luggage can I bring?
A. Each passenger is permitted two pieces of checked luggage and two small carry-on's. Checked pieces of luggage should be standard suitcase size and weigh no more than 70 Pounds each.
Parking Questions
Q. Is parking available at the station locations?
A. We do offer complimentary parking at many of our station locations. To find out if your station location offers complimentary parking, please use the “Contact Us” form and let us know where you’re departing from.
Questions regarding Pets
Q. Are Pets Allowed Onboard?
A. No, we do not allow pets on-board at anytime. The only exception would be service animals.
Private Transportation
Q. When should I make my reservation?
A. If you have already booked your flight, then you should book your ground transportation as well. There are two reasons for this. First, during the weekends is all transportation companies most busy time. We do sell out. Secondly, Fares are subject to change without notice. If you like the fares you see, book it - they can change tomorrow!
Q. Can I specify what time I want to be picked up and where?
A. Absolutely! That is the biggest benefit of our private shuttles. You own the schedule which means you get to determine what time you would like to be picked up and from where! You also choose where you would like to be dropped off! Nothing is more convenient than that! We operate 24 hours a day, 365 days a year!
Q. How much luggage can we bring with us?
A. Generally speaking, each of our vehicles is designed to accommodate up to 2 checked pieces of luggage such as suitcases, golf clubs, etc. and 2 carry-one pieces such as Laptop Computer Bags, Purses, Tote Bags, etc.
Q. Why isn't Driver Gratuity Included In The Fares?
A. We believe gratuity should be based on the satisfaction of service, not a predetermined amount. If a driver has already received a predetermined gratuity, they're less likely to go the extra mile that our customers come to expect from us.
Q. How will I find my driver when I arrive?
A. Your driver is given your Cell Phone Number (This is why we require it to make a reservation). Approximately 15 minutes prior to your scheduled pick up time, your driver will call you directly on your cell phone and coordinate the meeting place for pick up at the airport or cruise terminal, or wherever you made the reservation for pick up.
Q. What if I am late and my driver has to wait for me?
A. Our drivers will await up to 30 minutes at no additional charge. After 31 minutes, your credit card will be charged $50.00 for every 30 minutes the driver must wait for you to arrive. Note: This fee does NOT apply for late arriving flights or cruise ships. This would only apply for pick ups at private homes or hotels.
Q. I am traveling with children. Are car seats provided?
A. We do not offer car seats, however, you are more than welcomed to bring your own. They must meet the same standards as the airline requires. Please note that the State of Florida does not require the use of Child Restraint Devices in commercial vehicles.
Q. What if I need to cancel my reservation?
A. Our fares on our PRIVATE SHUTTLES are fully refundable if cancellation is made 31 days prior to your trip. After that time, there is a cancellation penalty. Please review our Terms and Conditions before making a reservation. If your flight was cancelled, we will refund 100% of your fare (even if it's last minute) providing you have documentation to verify the cancellation from the airline. Our scheduled service is completely non-refundable.
Q. The bus ran late, do I get a refund or discount?
A. NO, the bus can run late for many reasons, the most common being traffic. As much as we would like to we do not control the traffic conditions on the road. Similar to the airline industry, we do not provide for compensation for delays.
Q. Are advance reservations required?
A. YES, passengers who just show up at one of our stations will be denied boarding. We do not accept "walk-ups" under ANY circumstances. Reservations made within 48 hours incur a $10.00 fee so it is best to plan your travel in advance!
Q. When should I book my reservation?
A. As soon as you know you want to go. Waiting until the last minute could result in the bus being sold out already and you may not be able to travel. Our shuttles usually depart completely full!
Q. When is the latest I can book my reservation?
A. We stop taking reservations two hours before the trip, that being said, we sell out every weekend and most weekdays. Waiting to the last minute to book your trip will usually result in no available seats.
Q. What if I don't have a printer to print my confirmation?
A. To board the shuttle, all you need is your confirmation number and a valid photo identification such as Driver's License, Passport, etc. We do ask that you take the time to write down the important information on your confirmation so that you have it with you at all times.
Q. Do I need a Paper Ticket to board the shuttle?
A. No. All you need is your confirmation number and a valid photo identification such as Driver's License, Passport, etc. We do ask that you take the time to write down the important information on your confirmation so that you have it with you at all times.
Please CLICK HERE for our TERMS & CONDITIONS
Please CLICK HERE
for our ROUTE & TRIP SUMMARY
Please CLICK HERE
for our READ ABOUT OUR COMPETITORS
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